QUALIFICATION SUMMARY
Experience with the following Agile Methodologies:
SCRUM
Kanban
XP
Experience with the following Web Development Technologies:
Experience with the following CSS frameworks and CSS Pre-Processors
Experience with the following DBMS:
Experience with the following Integrated Development Environments:
Experience with the following User Interface (UI) and User Experience (UX) Design tools:
* Only used to replicate the design created for the system
Experience with the following Project Management and Software Development Tools:
WORK EXPERIENCE
Development of custom CMS systems and websites for various companies, including automotive, educational institutions, and multinational corporations. These systems are created from scratch and fully tailored to meet unique business needs.
RESULTSSuccessfully implemented and launched CMS-based websites and services for multiple large companies, resulting in increased customer engagement and satisfaction.
TECH STACK.NET Core, .NET Framework, Optimizely (EpiServer), Vue 3, TailwindCSS, Microsoft SQL Server, Git, Azure DevOps and JIRA.
Development of new features, improved screens, and fixed bugs
for food service franchises like Bob's, Habibs, Ragazzo, and
others.
I also led the development of a sales management dashboard for
delivery apps such as Uber Eats, iFood, and Rappi, which
displayed important metrics like daily sales values,
cancellations, and top-selling products.
Continuously enhanced system usability and performance by
implementing weekly improvements and features.
Regarding the dashboard, it has provided franchisees with a
comprehensive view of their sales in the delivery applications
resulting in better informed decisions and increased revenue.
.NET Core, .NET Framework, Vue 2, Ant Design Vue, Microsoft SQL Server, Git, Azure DevOps and JIRA.
Developing and maintaining customized customer relationship centers with email, chat, and phone channels tailored to our clients' specific needs.
RESULTSEnhanced NeoAssist's reputation as a leader in customer service technology by delivering exceptional customer experiences with increased engagement and satisfaction through customized centers.
TECH STACKVue 2, Sass, Git, Git Labs and JIRA.
Development of new pages, reports, and fixed system bugs while also providing customer support through emails and calls to ensure optimal user experience.
RESULTSImproved the quality of the system by implementing new features and enhancements, including developing a user-friendly interface to increase user satisfaction and engagement and fixing bugs to ensure system stability.
TECH STACK.NET Framework, jQuery, Bootstrap 4, Microsoft SQL Server, Git and Trello.
Provided personalized English-language support to global customers using live chat, SalesForce ticketing, and email tools while also leveraging my PHP expertise to identify and resolve bugs in the eDirectory system.
RESULTSDeveloping valuable communication and troubleshooting skills has enabled me to provide customized solutions and exceptional customer service, ensuring customer satisfaction. Working with clients from around the world has also improved my language skills, making me an effective English communicator.
TECH STACKPHP, Symfony, cPanel, Live Chat, Salesforce Ticket System.
Development of new pages, features, and form validations, as well as creating statistical reports to monitor system performance and provide user feedback.
RESULTSThe system was successfully implemented in government schools across São Paulo and Rio Grande do Sul, resulting in improved efficiency and accuracy in managing financial resource transfers.
TECH STACK.NET Framework, Angular, Bootstrap 4 and JIRA.